Piatel.co.uk - Privacy Statement

Privacy Statement

PiaTel Communications Ltd (‘PiaTel’) considers protection of your privacy to be of the utmost importance. We have created this Privacy Policy to demonstrate our firm commitment to privacy. We are fully committed in providing you with a highly personalised service that meets your requirements in a way that safeguards your privacy. This Privacy Policy explains how we collect personal information about you and then use it to meet your requirements. The policy also describes some of the security measures that we take to protect your privacy, and offers certain assurances on things that we will not do. We are subject to the data protection legislation and are registered in the UK with the Information Commissioner's Office.

1. Collecting Personal Information
When we refer to personal information in this policy, we mean information that can identify you as an individual or is capable of doing so. By personal information we don't mean statistical, general or aggregated information.

We, or our agents, may collect personal information about you from a number of sources, including the following:

•    From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, payment method details (such as credit card details) and possibly your bank details.
•    From you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about how you use our services.
•    From you when you enter a competition or promotion, where we will ask for your name, address and e-mail address and any other relevant information. From publicly available sources, such as the electoral register and licensed credit reference agencies.
•    From monitoring and recording communication that we receive from you (including phone conversations and e-mails). This may be done for reasons such as quality assurance or compliance purposes.

2. Consent
By you using our products and services this signifies your consent to us for collecting and using personal information about you as specified below in accordance with this policy. Should we choose to change our current policy for any reason, we will always keep you informed of these changes and explain to you how these changes may affect you.

3. Use of information
We will use personal information about you for a number of purposes, including:

•    To help us (including affiliated companies or our agents) validate you as a genuine registered customer when using our services and calling our customer service department, for example, by asking you for your date of birth or telephone number so that we can avoid disclosing information to a person who is not authorised by you to receive it.
•    To write to you (including e-mail) or to telephone you (including voice messages) with information about other services or products from us or from our affiliated companies. We will not use your information in this way if you have opted out or otherwise not consented.
•    To help us (including affiliated companies or our agents) to administer or manage accounts, services and products that we offer.
•    To help prevent and detect fraud, misuse or damage to our services or networks and to prosecute those responsible.
•    Any 'confidential financial information’ that you have provided such as details of credit cards or bank accounts to make payments to us, will be used only for the specific purpose for which it was provided.

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4. Disclosure of information
•    We do not sell mailing lists to third parties for their marketing purposes. We may disclose certain information to telecom network service providers for purposes solely connected with the provision of our service via their networks.
•    We never use 'cookies,' which are pieces of information that can be stored on your computer's hard drive to record how you have used a particular website. We never monitor how people use our website.
•    We will only disclose if we have been asked by others to provide information for legal or regulatory purposes; such as the Police.

5. How long do we keep your information?
The time periods that we keep your information for can vary according to the use given to the information. Unless there is a specific legal requirement to keep your information, we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed. We try to ensure that all information that we must keep is relevant and accurate.

6. Protection of information
We maintain very strict security procedures covering the storage and disclosure of your personal information in order to prevent unauthorised access and to comply with the Data Protection Act 1998 and all other applicable legislation. This includes following certain procedures, for example, checking your identity when you telephone us before disclosing any personal information to you, and encrypting data you have entered on our website before it is transmitted to us.

7. Your Legal Rights to find out what personal information we hold about you

If you want to know what personal information we hold about you and how it is processed, please follow these steps:

(a) Write to the following address:

The Data Controller
PiaTel Communications Ltd
302 Regent Street
London
W1B 3HH

(b) Enclose a cheque for £10 made payable to PiaTel Communications Ltd.

(c) If you want specific information, please tell us, because this will speed up our reply. Please also give us any relevant details to help us find the information that you're looking for.

8. Further information
If you would like any further information or have any comments on our Privacy Policy then please write to us or send us an e-mail. You'll be pleased to learn that we take all your feedback and complaints seriously. We may amend this policy from time to time, in which case the amended version will be published on our website.